Effective Date: 6/1/2026

These Terms & Conditions ("Terms") govern your access to and use of the Lactation Depot website, products, services, insurance verification services, resupply programs, communications, and related offerings ("Services").

By accessing the website, submitting information, placing an order, enrolling in a resupply program, or receiving products or services from Lactation Depot, you agree to be bound by these Terms.

1. DEFINITIONS
"Company," "we," "our," or "us" means Lactation Depot.

"Customer," "you," or "your" means any individual accessing the website, requesting information, submitting insurance information, placing an order, or receiving products or services.

"Products" include breast pumps, replacement breast pump parts, milk storage bags, breastfeeding accessories, and other products offered by Lactation Depot.

"Insurance Order" means any order submitted for insurance billing or reimbursement.

2. ELIGIBILITY
You must be at least eighteen (18) years of age and legally authorized to provide information regarding yourself or your dependent to utilize our Services.

3. WEBSITE CONTENT
All website content is provided for informational purposes only and is subject to change without notice.
We make reasonable efforts to maintain accurate information; however, we do not guarantee the accuracy, completeness, or timeliness of any content.

4. NO MEDICAL ADVICE
Information contained on the website does not constitute medical advice and does not establish a provider-patient relationship.

Customers should seek advice from qualified healthcare professionals regarding medical conditions, treatment decisions, breastfeeding concerns, and healthcare needs.

5. INSURANCE VERIFICATION
Insurance benefit verification is provided as a courtesy.

Verification of benefits is not:
• A guarantee of coverage;
• A guarantee of payment;
• A guarantee of reimbursement;
• An authorization of benefits.

Coverage decisions remain solely the responsibility of the insurance carrier.

6. PRESCRIPTION REQUIREMENTS
Certain products require a valid prescription, medical necessity documentation, or other supporting records.

Lactation Depot reserves the right to delay, suspend, or cancel orders when required documentation cannot be obtained.

7. PRODUCT AVAILABILITY
Product availability is subject to inventory, manufacturer supply, insurance requirements, and eligibility criteria.

We reserve the right to discontinue, modify, or substitute products at any time.

8. PRODUCT SUBSTITUTIONS
If a product becomes unavailable due to manufacturer shortages, recalls, or supply chain disruptions, Lactation Depot may offer a substantially similar product of equal or greater value.

Customers will be notified whenever practical.

9. CUSTOMER RESPONSIBILITIES
Customers agree to provide accurate and complete information, including:
• Name
• Address
• Date of birth
• Insurance information
• Prescription information
• Contact information

Customers are responsible for updating information when changes occur.

10. FINANCIAL RESPONSIBILITY
Customers remain financially responsible for all balances not paid by insurance, including:
• Deductibles
• Copayments
• Coinsurance
• Upgrade fees
• Non-covered items
• Denied claims
• Retroactive claim adjustments

11. INTELLECTUAL PROPERTY
All content, logos, trademarks, graphics, photographs, and materials on the website are owned by Lactation Depot or licensed to Lactation Depot.

No content may be copied, reproduced, distributed, or modified without written permission.

12. COMMUNICATIONS CONSENT
By providing contact information, customers consent to receive communications related to:
• Orders
• Insurance verification
• Eligibility updates
• Shipment notifications
• Customer support
• Resupply reminders

13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lactation Depot shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:
• Product use
• Insurance determinations
• Delayed shipments
• Manufacturer defects
• Website interruptions

14. INDEMNIFICATION
Customers agree to indemnify and hold harmless Lactation Depot, its officers, employees, contractors, and affiliates from claims arising from misuse of products, inaccurate information provided by the customer, or violation of these Terms.

15. GOVERNING LAW
These Terms shall be governed by the laws of the State of Indiana.

16. CHANGES TO TERMS
Lactation Depot may modify these Terms at any time. Updated versions will be posted on the website with a revised effective date.

17. CONTACT INFORMATION
Lactation Depot
www.lactationdepot.com
574-501-7867
hello@lactationdepot.com