Effective Date: 6/1/2026

Lactation Depot ("Lactation Depot," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, store, and safeguard information obtained through our website, products, services, customer support activities, insurance verification services, and related business operations.
This Privacy Policy applies to information collected through www.lactationdepot.com and related communications. It does not replace our HIPAA Notice of Privacy Practices, which governs Protected Health Information ("PHI") maintained by Lactation Depot.

INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
• Name
• Mailing address
• Shipping address
• Telephone number
• Email address
• Date of birth
• Gender
• Due date or delivery date
• Account login information
B. Insurance Information
• Insurance carrier
• Member ID number
• Group number
• Subscriber information
• Coverage information
• Explanation of Benefits information
C. Medical and Prescription Information
• Prescribing provider information
• Prescription details
• Product eligibility information
• Breastfeeding-related information
• Information necessary for insurance billing and fulfillment
D. Payment Information
• Credit card information
• Billing address
• Transaction history
Payment information is processed through secure third-party payment processors and is not stored by Lactation Depot except as necessary for transaction records.
E. Website Usage Information
• IP address
• Browser type
• Device information
• Operating system
• Referral sources
• Pages viewed
• Time spent on pages
• Website interactions
HOW WE COLLECT INFORMATION
Information may be collected when you:
• Submit insurance information
• Complete online forms
• Place an order
• Enroll in resupply programs
• Contact customer service
• Subscribe to communications
• Visit our website
• Communicate with us by phone, email, text message, or chat
HOW WE USE INFORMATION
We may use information to:
• Verify insurance eligibility
• Obtain prescriptions
• Process orders
• Ship products
• Bill insurance companies
• Submit claims and appeals
• Communicate order updates
• Manage customer accounts
• Improve website functionality
• Analyze business operations
• Prevent fraud
• Comply with legal obligations
DISCLOSURE OF INFORMATION
We may disclose information to:
Healthcare Providers
Insurance Companies
Government Programs
Shipping Carriers
Payment Processors
Technology Vendors
Business Associates
Legal Authorities when required by law
We do not sell personal information to third parties.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
• Improve website functionality
• Analyze traffic
• Personalize content
• Measure advertising effectiveness
Users may adjust browser settings to manage cookie preferences.
MARKETING COMMUNICATIONS
With your consent, we may send:
• Promotional emails
• Educational content
• Product updates
• Special offers
You may unsubscribe from marketing emails at any time.
Transactional communications relating to orders, insurance processing, and customer service may continue regardless of marketing preferences.
DATA SECURITY
Lactation Depot maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, or destruction.
While we strive to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain information for as long as necessary to:
• Fulfill legal obligations
• Complete business operations
• Process claims and appeals
• Maintain records required by law
CHILDREN'S PRIVACY
Our website is intended for adults. We do not knowingly collect personal information from children under the age of thirteen (13).
YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights to:
• Access your information
• Request correction of information
• Request deletion of certain information
• Request restrictions on certain uses
Requests may be submitted to the Privacy Officer.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Lactation Depot is not responsible for the privacy practices of third-party sites.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.
CONTACT INFORMATION
Privacy Officer
Lactation Depot
www.lactationdepot.com
Phone: 574-501-7867
Email: hello@lactationdepot.com